Coupang Eats, "Aiming to Boost the Revitalization of Restaurants Amid High Oil Prices with 'Zero Delivery Fee' Promotion"...No Cost Shifting to Businesses

*This content was translated by AI.

Coupang Eats has issued the following statement regarding its 'Zero Delivery Fee on Every Order' promotion for general members. In response, the company has clarified the facts behind certain claims.

Coupang Eats decided to temporarily offer general members a 'Zero Delivery Fee on Every Order' benefit this summer. The background of this initiative is to support the revitalization of the restaurant industry, which is struggling due to high oil prices and soaring food costs. It was designed to alleviate the burden of restaurant prices on customers amid high oil prices and to contribute to the recovery of the restaurant sector by supporting consumption during the summer season.

Furthermore, Coupang Eats explained, "This benefit will be provided temporarily until August, and claims that food delivery prices will rise as a result are not true."

Regarding the 'Zero Delivery Fee on Every Order' promotion, all costs are borne by Coupang Eats, and no burden is being shifted to participating businesses. In other words, Coupang Eats covers the entire delivery fee that customers are required to pay.

Analysis of actual data shows that over the one-year period before and after the 'Zero Delivery Fee' promotion, the per-order cost burden for Coupang Eats participating businesses decreased by approximately 5%. Additionally, examining the sales trends of stores that joined Coupang Eats during the one-year period before and after the promotion reveals that sales per store increased by 98% after the promotion was applied.

As a result of the 'Zero Delivery Fee' promotion, actual customer orders have increased, and sales for participating businesses are growing.

Coupang Eats stated, "We will continue to listen attentively to the opinions of both customers and participating businesses and will strive tirelessly to find ways to provide even more benefits."

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*This content was translated by AI.