The Ministry of Culture, Sports and Tourism has opened a "probability-type item damage relief center." Placement of 20 professional personnel

*This content was translated by AI.

The Ministry of Culture, Sports and Tourism (Minister Choi Hwi-young) announced the full-fledged operation of the center by holding an opening ceremony of the Probabilistic Item Damage Relief Center at the Busan Video Industry Center on the 27th with the Game Management Committee (Chairman Seo Tae-gun).

In the case of "probability-type items," as users continue to complain due to controversy over probability manipulation, the need for specialized organizations to protect users' rights and interests and to substantially relieve damage has been steadily raised. In December 2024, the National Assembly passed an amendment to the "Game Industry Act" related to the establishment of a damage relief center, the relevant enforcement ordinance was promulgated in July 2025, and in February 2026, the game committee reorganized to operate the damage relief center.

At the opening ceremony, about 50 officials from the government and related organizations, including the Ministry of Culture, Sports and Tourism, Busan City, the Korea Game Committee, and the Korea Creative Content Agency, as well as industry, user representatives, and academic experts, celebrated the official launch of the damage relief center.

The "damage relief center" will assign a total of 20 professionals to the Game Committee's user protection headquarters to take charge of relieving user damage caused by probability-based items. Due to the violation of the obligation to display probability-based items, ▶Reception and consultation of damage reports ▶Investigation and confirmation of damage facts ▶Preparation of damage relief measures and legal support are carried out. It also plans to support users to resolve disputes through related systems in connection with legal authority such as "authority mediation" and "collective dispute mediation" of the Content Dispute Mediation Committee.

The "damage relief center" will play a key role in protecting users' rights and interests and creating a healthy game ecosystem, a policy official at the Ministry of Culture, Sports and Tourism said. "The Ministry of Culture will strengthen organic cooperation with related agencies so that game users who suffered damage from probability-based items can receive rapid and professional support through the "damage relief center" and establish the "damage relief center" as a reliable professional organization for game users."

<© STARNEWS. All rights reserved. No reproduction or redistribution allowed.>

*This content was translated by AI.