'Professional baseball is also in line with the AI era' KBO introduces AI chatbot and voicebot

*This content was translated by AI.

The Korea Baseball Organization (KBO) will introduce the homepage AI chatbot and AI voicebot service to provide more convenient and faster information to fans.

The AI chatbot is available through the KBO official website and provides real-time answers to various inquiries such as league schedules, records, tickets, and systems. In addition, the AI voicebot is available when connecting the KBO representative number (02-3460-4600), and it supports fans to more easily check the information they need through voice guidance. This service will be officially introduced in time for the opening of the 2026 Shinhan SOL KBO League on the 28th.

In particular, the introduction of the AI service is expected to further improve the accessibility and convenience of fans' information as it enables 24 hours of inquiry response, which had previously limited operating hours.

A KBO official said, "We have introduced this service to make it easier, faster and more accurate for fans to get the information they want," adding, "We plan to increase accessibility and satisfaction to the league by strengthening digital-based fan services in the future."

Meanwhile, KBO plans to expand communication with fans by improving various digital environments such as reorganizing its website and strengthening mobile contents.

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*This content was translated by AI.