Samsung Electronics Service Center tops 'Korea's most respected company' for 15 consecutive years

*This content was translated by AI.

Samsung Electronics Service Center announced on the 10th that it has been selected as the number one service center category in the "2026 Most Respectful Companies in Korea" survey.

According to Samsung Electronics, it is a milestone that has ranked first for 15 consecutive years without a single exception since 2012 when the survey in the sector first began.

In this year's survey, Samsung Electronics Service, which is in charge of repair and post-service of Samsung Electronics products, recorded the highest score in all 12 survey items, including ▲ service reliability ▲ service innovation ▲ customer satisfaction activities ▲ social contribution.

"In fact, rapid and accurate 'post-management service quality' is a decisive factor in choosing electronics purchase brands," Samsung Electronics said. "More than 90% of customers who responded to the customer satisfaction survey after using Samsung Electronics' electronics AS last year said they would choose Samsung Electronics products in the future because they are satisfied with differentiated services."

Meanwhile, Samsung Electronics services provide differentiated services based on AI. Through "HRM Remote Counseling" using SmartThings, professional counselors remotely diagnose the condition of the product and guide the optimal solution, and service engineers use the "Smart Diagnosis Program (HASS)" to diagnose the condition and history of the product based on AI and provide quick and accurate services.

Customers who subscribe to Samsung Electronics' home appliances can also use differentiated 'Blue Pass' services such as 'AI Pre-Care Notification' ▲ 'AS Fast Track' ▲ 'One More Service', which detects signs of abnormalities of ▲ products with AI and is informed in advance.

It is also pushing for a "mobile phone visit service" in which professional engineers visit customers and provide smartphone inspection services, and a "visiting service" in which vehicles equipped with smartphone inspection equipment are dispatched.

Vice President Kim Young-ho, CEO of Samsung Electronics Services, said, "With the efforts of executives and employees who have done their best to satisfy customers and the trust of customers, we were able to be selected as No. 1 in the service center category for 15 consecutive years. We will continue to repay you with services that add value to Samsung Electronics products," he said.

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*This content was translated by AI.