"I've had a valuable early morning delivery experience"CEO Rogers Coupang to share his feelings with employees

*This content was translated by AI.

"It was a valuable experience to meet customers at the forefront."

According to the industry on the 26th, Harold Rogers, CEO of Coupang, shared his thoughts on the early morning delivery experience in an in-house email sent to Coupang executives and employees the day before. It has been about a week since he had a field experience with Yeom Tae-young of the Democratic Party of Korea on the 19th.

"On the evening of Thursday the 19th, I went to the rocket delivery site myself," Rogers said, starting the mail.

"It was a valuable experience to meet customers at the forefront of Coupang friends' daily lives, starting at CLS Delivery Camp in Seongnam, Gyeonggi-do at 8:30 p.m. and returning them after the last delivery at 6:30 a.m. the next day," he said.

CEO Rogers said, "The entire process from product classification, loading, and final delivery was elaborately designed and implemented like Coupang," adding, "It was refreshing to see Coupang's core competitiveness, which has been constantly innovating based on field experience and feedback, from tracking the entire process, such as which products will be loaded first and in what order to proceed with delivery."

I was also impressed by both Coupang's delivery and field workers I met during the experience, he said. "Rocket delivery, loved by the whole nation today, could not have existed without them."

Rogers also emphasized Coupang's growth background and core values.

Although Coupang has been in the world for less than 20 years, it has grown into a global tech company that leads AI distribution innovation through strategic investments and sophisticated implementation, he said. "The size, diversity, and market of the business have all changed, but our identity has not changed."

"We will constantly improve our customer experience, continue to grow, and create a future for commerce," he said, sending a message of encouragement to executives and employees, "Let's always move forward and take on new challenges without hesitation."

CEO Rogers held an early morning delivery experience in Jungwon-gu, Seongnam-si, Gyeonggi-do from 8:30 p.m. on the 19th to 6:30 a.m. the next day.

This was in response to Democratic Party lawmaker Yeom Tae-young's request at the hearing at the end of December last year. After the experience, he even had a meal with lawmaker Yeom. As a result, some interpreted that he expressed his willingness to improve relations with the political community.

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*This content was translated by AI.