Samsung Electronics Expands AS Reservation System Nationwide... Service Convenience ↑

*This content was translated by AI.

Samsung Electronics will expand the "reservation service" operated by some bases to all service centers nationwide. It is a measure to reduce customer waiting time and increase service convenience.

Samsung Electronics announced on the 30th that it will provide reservation services for mobile phones, tablets and wearable products at 169 service centers nationwide from April 1. Customers can receive product inspections without waiting if they visit at the desired time zone.

This expansion reflects the results of pilot operations conducted at 23 major service centers since September last year. According to Samsung Electronics Service, the proportion of reservation customers increased by more than 50% as of March this year compared to September last year, when the service was introduced, and customer satisfaction was also higher than that of general visits.

Accordingly, the reservation service will be expanded to service centers nationwide beyond some existing bases. Operating hours are Tuesday through Friday, except Monday morning, when customer visits are concentrated.

Samsung Electronics Service explained that it excluded reservation operations in consideration of the fact that the number of visitors Monday morning was more than 40 percent higher than other days due to the accumulated demand over the weekend. However, the 23 existing pilot operation bases will be operated from 1 p.m. to Friday by expanding the available reservation time zone.

Reservations can be made through the Samsung Electronics service website and the contact center. However, reservations cannot be made on the same day and will be automatically canceled if the reservation time is more than 10 minutes old.

On Saturdays and holidays, reservation services are available through the 'Weekend Care Center', which is operated separately.

Yeo Se-joong, head of Samsung Electronics Service Operations Team (Sangmu), said, "We expect that customers will be able to use Samsung Electronics products more conveniently by expanding reservation services," adding, "We will continue to provide customers with differentiated services that are essential."

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*This content was translated by AI.