GM Customer Center Selected as Excellent Call Center for 23 Consecutive Years

*This content was translated by AI.

The General Motors (GM) Korea business site customer center was selected as an excellent call center for the 23rd consecutive year in the '2026 Korea Service Quality Index (KSQI)' organized by the Korea Productivity and Quality Center. The GM Korea business site customer center was recognized for its differentiated customer service capabilities.

The KSQI call center survey is an indicator that measures the level of non-face-to-face services of companies, where professional monitor personnel quantitatively evaluate service quality through actual consultation calls. The GM Korea business site customer center received consistently high scores across all evaluation items, including reception conditions, customer greeting, consultation attitude, task handling, and closing attitude.

Sixty percent of the center's consultants have more than three years of experience, demonstrating high expertise. The center also has a system in place to promptly deliver and manage customer complaints to relevant business departments. It continuously improves service levels by strengthening monthly consultation quality monitoring and analyzing consultation records based on big data and conducting happy call evaluations.

Utilization of the online platform for customer convenience is active. In addition to KakaoTalk and the official website, the YouTube channel 'Chevrolet Lighthouse' provides over 1,150 videos on topics such as vehicle usage, with cumulative views reaching approximately 5.6 million. In addition to the Chevrolet call center, the center operates personalized service experiences by running brand-specific call centers, including the 'Maintenance Reservation Dedicated Call Center' introduced in 2023, the global parts brand 'ACDelco', OnStar, Cadillac, and GMC.

At the commemorative event held on the 28th, Choi Eun-young said, "This achievement is due to the dedication and passion of the consultants who have done their best to ensure satisfaction at every moment," and added, "Going forward, we will prioritize customer experience and provide services that meet expectations to further enhance trust in GM."

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*This content was translated by AI.