*This content was translated by AI.
Hyundai Motor held a grand opening ceremony for its new service hub, the 'Suwon Hi-Tech Center,' reflecting its future service strategy. The facility, newly established after relocating from its previous location in Yeongtong-gu, Suwon, to Giheung-gu, Yongin, officially opened on July 1. Key executives from Hyundai Motor Group, including Jang Jae-hoon and Jose Munoz, attended the ceremony.
The Suwon Hi-Tech Center is the largest in southern Gyeonggi Province, spanning a total floor area of 51,497 square meters across five above-ground floors and two basement levels. The building features a circular tower design, departing from the previous rectangular structure. The first floor includes a customer lounge with an atrium, a vehicle intake area, and a space showcasing Genesis brand merchandise. Maintenance spaces for each brand are located on the second through fourth floors, while the fifth floor houses offices and welfare facilities such as a cafeteria for employees. A parts warehouse managed by a computer system is situated on the first basement level, and charging facilities for electric and hydrogen electric vehicles have been installed outside.
This center will serve as a technological hub for southern Gyeonggi Province, leveraging an automated service environment and advanced maintenance capabilities. It specializes in precision diagnostics and collaborates with Blue Hands nationwide to meet diverse customer needs. Hyundai Motor has introduced smart robot technology for the first time to ensure rapid service. Autonomous Mobile Robots (AMR), Autonomous Guided Vehicles (AGV), and Autonomous Case Handling Robots (ACR) are utilized for parts transportation, while an unmanned car lift system is applied for vehicle movement. The Remote Diagnosis Service Platform (RDSP) analyzes vehicle data prior to intake, reducing maintenance time.
Customer care is operated on a full reservation system, introducing a 1:1 dedicated system where a single engineer handles the entire process from intake consultation to vehicle release. By utilizing various digital services such as kiosk check-in, real-time AlimTalk notifications, and mobile payments, waiting times have been reduced and convenience for users has been enhanced.
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*This content was translated by AI.
