Samsung Electronics Services, Sweeps All Home Appliance, Home Furnishing, and Computer After-Sales Service Categories in the Korean Service Quality Index

*This content was translated by AI.

Samsung Electronics announced on the 2nd that Samsung Electronics Services secured first place across all categories of home appliances, home furnishings, and computer after-sales service (AS) in the '2026 Korean Service Quality Index (KS-SQI)' survey.

According to Samsung Electronics, this is a meaningful achievement following the company's win of the Grand Prize in the home appliance AS category at the National Service Awards last month, as it also took first place in all electronic product AS categories.

The Korean Service Quality Index survey is a metric that measures service quality satisfaction based on customer evaluations of actual services. It comprehensively evaluates service expertise, convenience of use, and social value to select the top-ranked company, serving as a benchmark for gauging service quality levels.

Samsung Electronics Services was selected as the number one company for 25 consecutive years, the first and only time in the electronic product AS industry. In specific sub-categories, it secured first place for 25 consecutive years in computer AS and for 23 consecutive years in home furnishing AS. In the home appliance AS category, it has maintained the all-time Choi Da (수상) record with a total of 22 first-place finishes.

Samsung Electronics Services provides services utilizing AI technology. After introducing the 'IT product (computer, laptop, printer, etc.) remote consultation' service, the first in the electronic product AS industry, it has expanded its scope to include smartphones and home appliances, enabling customers to have their products inspected without requiring an engineer's visit.

It also offers the 'home appliance remote diagnosis (HRM)' service, which incorporates Samsung's differentiated AI technology. This service analyzes the status of products connected to SmartThings using AI and then guides customers on the optimal measures to address their inquiries.

In home furnishing AS, the 'service center reservation service' has been expanded nationwide to enhance customer convenience. Customers can reserve a desired time slot from Monday to Saturday morning to receive prompt product inspections without waiting. Vehicles equipped with home furnishing inspection equipment are dispatched to areas where access to service centers is difficult, such as islands and mountainous regions. Notably, engineers even travel by boat to remote islands to provide on-site home appliance services.

Samsung Electronics Services also deploys special service teams promptly when national disasters such as forest fires or floods occur, helping customers quickly resume their daily lives through product inspection and repair services.

Samsung Electronics Executive Vice President Kim Young-ho, who also serves as Seo Bi-seu (CEO), said, "We are grateful for being selected as number one across all categories of home appliances, home furnishings, and computer AS in the Korean Service Quality Index.

We will continue to do our utmost so that customers can conveniently use Samsung Electronics products anytime and anywhere," he added.

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*This content was translated by AI.