*This content was translated by AI.
Volvo Cars Korea recorded first place among European brands in the After-Sales Service Satisfaction (CSI) category of the '2026 Automotive Planning Survey' conducted by research firm Consumer Insights. This marks the seventh consecutive year, from 2020 to 2026, that Volvo Cars Korea has maintained its position as the top European brand.
In this survey, Volvo Cars Korea achieved a score of 858 points, an increase of five points compared to the previous year (853 points). This exceeds the average for imported vehicles at 816 points and the industry average at 808 points.
This achievement results from expanding its service network based on a 'human-centric' philosophy, training professional staff, and investing in service quality management. In practice, Volvo fully reflects all aspects through its app-based services, including service requests, real-time progress updates, and even service pricing. However, it strictly blocks the provision of parts to external repair shops, leaving some customers disappointed after their service period expires.
Yoon-mo Cha Ko-ri-a (CEO) of Volvo Cars Korea stated that this outcome was achieved through joint efforts by employees and dealer networks who listened closely to customer voices and provided sincere services. He also announced continued investment in improving service quality going forward.
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*This content was translated by AI.
