*This content was translated by AI.
Hanwha Life Insurance will open a call center exclusively for senior customers from April 1.
Hanwha Life Senior Call Center is a customized telephone consultation service for customers over 65 years of age. It is characterized by slow and easy-to-understand guidance according to the eye level of elderly customers.
First of all, a new senior-only number has been established. Through this, elderly customers can use all of the existing representative numbers as well as exclusive numbers, increasing access to counseling channels. In particular, if you use a dedicated number, you will be directly connected to a dedicated counselor without complicated ARS procedures.
A senior counselor organization has also been set up separately. Eighty people were selected based on excellent counselors with more than five years of experience in counseling. Senior customers' calls are given top priority to these dedicated counselors.
An official from Hanwha Life Insurance who spoke with this newspaper by phone said, "We have applied a special senior-friendly program design so that senior customers belonging to the IT underdog can conveniently use financial services."
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*This content was translated by AI.
