Car inspections at the doorstep... Mercedes-Benz launches mobile service nationwide

*This content was translated by AI.

Mercedes-Benz Korea has introduced a 'mobile service' nationwide, allowing customers to receive vehicle inspections and repairs at their preferred locations.

This service enables dedicated technicians to visit customers directly, providing minor maintenance and various inspections without requiring them to visit official service centers in person. Eleven official partner companies nationwide are participating in the program. Customers can confirm visit schedules, locations, and repair items after making a phone reservation and undergoing a consultation. The service vehicles deployed include the electric model 'EQB' and the internal combustion engine model 'GLB'.

Key inspection items for the mobile service include refilling washer fluid and coolant, checking tire air pressure, verifying brake pad and disc remaining levels, and inspecting consumables such as batteries and wipers. Additionally, the service supports general repair areas that were previously difficult to perform outside of business premises, such as control unit and electrical component diagnostics, as well as recall campaign work.

Previously, under Article 66 of the Motor Vehicle Management Act, repair businesses were prohibited from conducting inspections or repairs outside of their registered business locations. However, this service has become possible due to regulatory exceptions and proactive interpretation by the Ministry of Land, Infrastructure and Transport's Mobility Innovation Committee. The committee permitted control unit diagnostics and recall work to be performed outside of business premises to enhance consumer convenience.

Mercedes-Benz Korea currently operates 65 official showrooms and 73 official service centers nationwide. The introduction of mobile services through 11 partner companies has strengthened the flexibility of the national network. Participating partners include Kyohak Motors (Dongdaemun), DM Mobility (Changwon), Motor One (Paju), Star Auto (Haeundae), Shinseong Auto (Gwangju Suwan), HS Hyosung The Class (Sinsa), Jungang Motors (Daegu Buk-gu), Jin Motors (Jeonju), KCC Auto (Jeju), Hansung Motors (Namcheon), and Hansung Auto (Seongdong).

Tosten Schult, Executive Vice President in charge of Customer Service at Mercedes-Benz Korea, stated, "The 'mobile service' originated from a customer-centric mindset, aiming to provide professional technician services even to customers with busy schedules." He further announced plans to expand flexible service experiences that can meet various lifestyles in the future.

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*This content was translated by AI.