Hanwha Life, 'Customer Trust PLUS Frontier' Launch Ceremony Held

*This content was translated by AI.

Hanwha Life held the launch ceremony for "Customer Trust PLUS Frontier" to guarantee customer trust.

On the 24th, Hanwha Life hosted the "Customer Trust PLUS Frontier (Customer Trust Plus Frontier)" launch ceremony at its headquarters in the 63rd Building.

This launch ceremony was organized to further strengthen communication with customers and put consumer-centric management into practice. To directly reflect the actual experiences and opinions of insurance consumers in the service improvement process, Hanwha Life introduced this customer panel system.

Amid growing social interest in financial consumer protection and expanding regulatory demands for consumer-centric management from supervisory authorities, a feedback system that timely incorporates customer opinions has been established.

In April, Hanwha Life launched the "Customer Trust PLUS Advisory Committee," an independent advisory body on consumer protection composed of external experts, to proactively check for factors infringing on consumer rights. In May, it newly established a "Senior Customer Exclusive Call Center" to enhance service accessibility and convenience for financially vulnerable groups.

A Hanwha Life official who spoke with this newspaper by phone said, "Customer Trust PLUS Frontier will be actively utilized as a communication channel that continuously reflects the customer's perspective in actual service planning and decision-making processes."

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*This content was translated by AI.