Kyowon Gumon, "Ma.S. for members."'T' Satisfaction Survey...81.4% Satisfaction Response

*This content was translated by AI.

As a result of conducting its own survey of customers using Kyowon Kumon's digital learning management service "Ma.S.TA," 81.4% of the respondents said they were satisfied.

The survey involved a total of 1,153 customers using Ma.S.TA from June 2025 to January 2026. By detailed category, 81.4% of the respondents said they were "very satisfied" or "satisfied," followed by "normal" (15.3%) and "complaint and very dissatisfied" (3.2%) and overall "Ma.S.TA" service satisfaction was high.

In particular, 61.3% of the respondents said they felt a differential effect compared to the existing once a week visit management. One of the most satisfying factors was 'teacher Kumon's management and immediate learning feedback'.

Smart Gumon N, a smart study site, is behind this high level of satisfaction. When you solve the textbook on the SmartGumon N app, the handwriting is recorded as real-time data. Based on this, you can enter the video management service "Ma.S.TA" to solve the problem, and if you don't know any questions, you can ask Mr. Gumon and receive feedback immediately. In addition to the existing offline visit management, online learning management can be managed twice a week.

As a result of Kyowon Kumon's active expansion of digital learning since last year, the proportion of digital members among the total number of Kumon members has increased from 40.8% in 2024 to 42.5% in 2025.

An official of Kyowon Kumon said, "The high satisfaction level of 'Ma.S.TA' is because the merits of Smart Kumon N and Mr. Kumon's careful learning management meet to maximize the learning effect. We plan to continue to upgrade our learning services so that Kyowon Kumon members can study in an optimal learning environment."

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*This content was translated by AI.