*This content was translated by AI.
GM Korea Operations achieved the number one ranking in the automotive after-sales service category for the eighth consecutive year in the "2026 Korean Industrial Service Quality Index (KSQI)" customer contact survey organized by KMAC (Korea Management Association Consulting).
The survey was conducted via a mystery survey method, where expert evaluators directly visited sites across 32 industrial sectors involving 132 companies and institutional investors. GM Korea Operations received an overall score of 93 points, securing the top position in the automotive after-sales service category. Among detailed items, it achieved the highest scores in appearance/uniforms/names, attitude, proactiveness, tone/volume/honorifics.
GM Korea Operations operates a Maintenance Service Technology Center and a nationwide network of service centers. It provides ongoing training for on-site staff, conducts maintenance technology and diagnostic training, and is cultivating specialized personnel for electric vehicle maintenance.
In terms of systems, it has established a big data-based maintenance diagnosis and analysis system along with advanced equipment. In addition, it offers care programs such as the "Chevrolet Maintenance Appointment Dedicated Call Center," pickup & delivery, and express services. Meanwhile, GM Korea Operations was also selected as an excellent call center for 23 consecutive years in the KSQI call center category last May.
Meanwhile, at the beginning of this year, GM Korea closed all its direct service centers and shifted all after-sales services to partner companies. Additionally, concerns have been raised by maintenance sites and consumer groups regarding the reduction of the service network and disruptions in parts supply. This is why there is growing interest in the results of this survey.
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*This content was translated by AI.
